Shipping Policy

Welcome to FLA Ballet! We are committed to delivering your orders promptly and securely. Please review our shipping policy below for detailed information regarding shipping terms, timelines, and procedures.

Pre-Order Products

As an innovative, eco-conscious brand, FLA Ballet is currently in its trial phase. All products are available for pre-order only. This approach helps us minimize unnecessary inventory and production waste.

The pre-order fulfillment cycle is 30 days, meaning your order will be processed, produced, and delivered within 30 days of placement.

Processing Time

All orders are processed within 2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods and Delivery Time

We partner with trusted carriers to ensure reliable and efficient delivery. Delivery times vary by location:

Domestic Shipping (Within the United Kingdom):

Standard Shipping: 7–14 business days
Express Shipping: 3–7 business days

International Shipping:

Standard Shipping: 7–14 business days (depending on the destination)
Expedited Shipping: 3–7 business days (depending on the destination)

Note: Delivery times may be affected by unforeseen circumstances such as customs delays, weather conditions, or carrier issues.

Shipping Rates

Shipping costs are calculated based on the weight of your order and the delivery location. The exact shipping fee will be displayed at checkout.

Free Shipping:
- UK: Available on orders over £99
- USA: Available on orders over $139
Flat Rate Shipping:
- For select regions, flat-rate shipping options are available for standard delivery.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment in real time on the carrier’s website.

Customs and Import Duties

For international orders, customs duties, taxes, or other fees may apply upon delivery. These charges are the responsibility of the recipient. We recommend checking with your local customs office for further details on applicable fees.

Shipping Restrictions

We currently do not ship to P.O. boxes or military APO/FPO addresses.
Certain regions or countries may have restrictions due to carrier limitations or local regulations.

Lost or Damaged Packages

We take great care in packaging your orders securely. However, if your package is lost or arrives damaged, please contact us immediately at support@flaballet.com with your order number and details. We will assist you in resolving the issue promptly.

Changes to Shipping Address

If you need to update your shipping address after placing an order, please contact us as soon as possible. Address changes can only be made before the order is shipped.

Contact Us

If you have any questions or concerns regarding your order or shipping, please reach out to us at support@flaballet.com. We are always happy to assist!

Thank you for choosing FLA Ballet. Your support allows us to create sustainable, high-quality products that make a difference.