Q&A

Frequently Asked Questions

Online Orders: Pre-Order Products

As a new-generation brand, Fla Ballet is currently in its trial phase. All products are available for pre-order only. Once we receive your order, we will begin production, helping us minimize unnecessary inventory and production waste. The pre-order fulfillment cycle is 30 days. This means it takes 30 days from order placement to production, packaging, and delivery to your address.


1. Can I modify or update my order?

Yes, you can update your Fla Ballet order as long as it hasn't been shipped. Please contact our customer support team within 24 hours of placing your order to make any changes.

2. I entered the wrong shipping address. How do I change it?
If you've made a mistake with your shipping address, don’t worry. Reach out to us within 48 hours of placing your order, and we’ll ensure your ballet wear is sent to the correct address.

3. How do I cancel my order?
To cancel your order, contact our customer support team before it has been shipped. Cancellations are only possible before the order has been dispatched.

4. I’m having trouble placing an order. What should I do?
If you’re experiencing issues while placing an order, try clearing your browser’s history, cookies, and cache. Continue as a guest or reset your browser if the problem persists. You can also contact our customer support team for assistance. We’re here to ensure your shopping experience with Fla Ballet is seamless.

5. Can I pre-order or customize products?
Yes, we offer both pre-orders and customized ballet wear services. Whether you’re looking for personalized pieces or bulk orders for studios, our team can tailor products to meet your needs. For more details, reach out to us at support@flaballet.com

6. How do I know if I qualify for a Fla Ballet membership discount?
Membership discounts are available to professional dancers, choreographers, ballet masters, and fitness professionals. Students under 21 years old who are in professional training are also eligible. Enjoy exclusive offers on our Fla Ballet products!

7. How do I apply for a membership discount?

Please contact us via email support@flaballet.com, and we will assist you with your membership registration. When we’ll confirm your eligibility. Once approved, you’ll receive a discount code via email.

8. What documents are required to apply for membership?
Ensure smooth processing by reviewing the required documents at here.

9. My membership has expired. How do I renew it?
To renew your membership, submit updated proof of your professional or student status. Once reviewed, we’ll reinstate your eligibility for Fla Ballet discounts.